Frequently Asked Questions About Your Privacy
No. We do not sell your personal information. We may share anonymized, non-identifying data with payment partners (DANA, OVO, GoPay, QRIS) only to process your deposit or withdrawal. Your account details, betting history and contact information remain private.
We retain your registration and payment records for seven years after account closure for tax and compliance purposes. Game history and session logs are deleted after two years. You can request earlier deletion via our support channels.
Contact our support team via live chat or email with your account number and full name. We verify your identity by asking security questions or requesting ID proof. Once confirmed, we can reset your password or update your email address in under one hour.
We send account alerts, deposit confirmations and withdrawal updates to your registered email and phone. Promotional messages are sent only if you opt in during registration. You can unsubscribe from promo emails anytime in your Account Settings > Notifications.
No. Your wallet credentials are never stored. When you deposit, the payment gateway handles the transaction directly between your wallet and our merchant account. We only record the transaction ID and amount for your receipt and withdrawal verification.
Contact our security team immediately via live chat or email badut4d slot support. We will freeze your account, review login history, and help you change your password. If unauthorized withdrawals occurred, we investigate and escalate to payment partners for dispute resolution.
Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data. A file containing your registration info, payment history and account activity will be emailed to you within 24 hours as a PDF.
